1. Access your responses
From your dashboard
Navigate to your workspace dashboard
Find your form in the forms list
Look for the Responses column
Click the response number (e.g., "2", "15", "47")
Click your form name to open the builder
Navigate to the Submissions tab
"0" - No completed responses yet
Number - Total completed responses (clickable)
Completion % - How many people who started also finished
2. View individual submissions
Response dashboard
Complete answers for every field
Submission timestamp
Completion time
Device information (mobile, tablet, desktop)
IP location (if enabled)
Chronological order - Newest first by default
Sortable columns - Sort by any field or timestamp
Search - Find specific responses quickly
Filters - Show only responses meeting certain criteria
Check response quality
✅ Complete responses with all required questions answered
✅ Thoughtful, detailed answers
✅ Valid contact information
⚠️ Spam or fake responses
⚠️ Duplicate submissions
⚠️ Nonsensical text in open fields
3. Export your data
Export formats
How to export
Go to the Submissions tab
Click Export
Choose your format
Select options: All responses or date range All questions or specific fields Include timestamps and metadata
Click Download
4. Analyze your data
Key metrics to watch
Total submission count
Completion rate (started vs. finished)
Average completion time
Device breakdown (mobile vs. desktop)
Most popular choices in multiple-choice
Average ratings in scale questions
Common themes in open-ended responses
Questions with high skip rates
Where responses come from
When people respond most
Response velocity (how quickly they come in)
Identify trends
Common themes in open-ended answers
Popular choices in multiple-choice questions
Rating patterns in satisfaction scales
Demographic patterns if collecting that data
Troubleshooting
"I'm not getting any responses"
Is your form published and accessible?
Are you sharing the correct link?
Is your call-to-action compelling?
Have you shared in the right places?
Share more widely across different channels
Improve your sharing message
Consider incentives for completion
Ask colleagues to test and share
Check if the form works on mobile devices
"Responses seem low quality"
Questions are unclear or confusing
Form is too long
Respondents don't understand the purpose
Add clarifying text to confusing questions
Shorten the form (remove non-essential questions)
Improve the introduction and context
Add CAPTCHA to reduce spam
"My completion rate is low"
Shorten by removing non-essential questions
Break long forms into multiple pages
Add progress indicators
Improve question clarity
Test mobile experience
Strengthen your value proposition
Set expectations about time ("Takes 2 minutes")
Explain why their input matters
Improve visual design
Still having trouble?
Screenshots of the issue
Export a sample of responses (if relevant)
Description of what you expected vs. what you're seeing
Form URL or ID
Data privacy and security
Your responsibilities
Only collect data you actually need
Be transparent about how you'll use responses
Provide privacy policy information
Secure personal information appropriately
Follow GDPR, CCPA, or industry-specific requirements
Mokaform's protection
All data encrypted in transit and at rest
Regular security updates and monitoring
Compliance with major data protection standards
Secure data centers
What's next
Create your first form
Publishing and sharing
Customize your design
