Mokaform Terms of Service

Last updated: July 8, 2026

These Terms of Service ("Terms") govern your access to and use of Mokaform. Mokaform is provided by Mokaform SAS ("Mokaform", "we", "us", or "our"), a French company located at:

61 RUE de Lyon
75012 Paris
France

By creating an account, using Mokaform, publishing a form, or using a form hosted by Mokaform, you agree to these Terms. If you use Mokaform on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization.

1. What Mokaform provides

Mokaform is a form creation and response management platform. The Services may include:

tools to create, publish, host, and manage online forms;
collection, storage, export, and review of form responses;
file upload features;
email notifications and other transactional messages;
integrations with third-party services selected by you;
analytics, anti-abuse, security, and administration features;
templates, AI-assisted features, and media search features; and
related websites, documentation, support, and account tools.

We may improve, change, suspend, or discontinue parts of the Services over time. We will try to give reasonable notice where a material change negatively affects paying customers, unless urgent security, legal, or operational reasons require faster action.

2. Accounts and eligibility

You must provide accurate account, billing, and workspace information and keep it up to date. You are responsible for:

maintaining the security of your account and authentication methods;
controlling access to your workspaces, forms, responses, exports, and integrations;
all activity that happens under your account; and
promptly notifying us if you suspect unauthorized access or a security incident.

You may not share individual login credentials. If you invite people to a workspace, you are responsible for assigning appropriate roles and removing access when it is no longer needed.

3. Customer responsibilities

You are responsible for the forms, questions, logic, content, media, files, integrations, exports, and other materials you create or process through Mokaform ("Customer Content").

You must make sure that your use of Mokaform complies with applicable law and that you have the rights, permissions, notices, consents, and lawful bases required to:

collect and process form responses;
collect uploaded files;
send notifications or follow-up communications;
use third-party integrations;
process personal data, sensitive data, or regulated data; and
use any text, images, videos, GIFs, trademarks, or other content included in your forms.

If you use Mokaform to collect personal data, you are responsible for your own privacy notices, consent flows, retention decisions, respondent requests, and compliance obligations, unless Mokaform is legally responsible for the processing activity.

4. Acceptable use

You may use Mokaform only for lawful purposes and in accordance with these Terms, the Fair Use Policy, and any product limits that apply to your plan.

You must not use Mokaform to:

break the law or infringe another person's rights;
publish phishing pages, credential collection forms, malware, spam, scams, or deceptive content;
collect passwords, private keys, access tokens, full payment card numbers, or authentication secrets;
collect payment details outside approved payment features;
collect sensitive, special category, health, biometric, children's, financial, government ID, or other regulated data unless you have a valid lawful basis, appropriate safeguards, and all required notices and consents;
harass, threaten, defame, abuse, discriminate against, or exploit others;
publish sexually exploitative, non-consensual, or unlawful content;
send unsolicited communications or violate anti-spam rules;
overload, probe, scan, disrupt, reverse engineer, scrape, or bypass security or usage controls;
resell, sublicense, or provide access to Mokaform in a way that competes with Mokaform, unless we agree in writing; or
use Mokaform in a way that creates unreasonable security, legal, operational, reputational, or infrastructure risk.

We may remove forms, restrict features, suspend accounts, throttle usage, or terminate access if we reasonably believe your use violates these Terms, creates risk, harms others, or threatens the reliability or security of Mokaform.

To report malicious, fraudulent, illegal, or abusive form content, use the Report Abuse page.

5. Customer Content and form responses

You retain ownership of your Customer Content. Mokaform does not claim ownership of your forms, responses, uploaded files, or exports.

You grant Mokaform and our service providers a limited, worldwide, non-exclusive license to host, copy, process, transmit, display, store, back up, secure, analyze, and otherwise use Customer Content only as needed to:

provide, maintain, secure, and improve the Services;
process forms, responses, uploads, notifications, exports, and integrations;
provide support and troubleshoot issues;
detect and prevent fraud, spam, misuse, and security incidents;
comply with legal obligations; and
enforce these Terms.

Mokaform does not sell Customer Content or form responses. We do not use form responses or uploaded files for targeted advertising.

6. Privacy and data protection

Our Privacy Policy explains how Mokaform handles personal data for our own website, accounts, billing, support, analytics, security, and service operations.

When a customer uses Mokaform to collect form responses, uploaded files, signatures, respondent metadata, or integration payloads, the customer is generally the controller and Mokaform is generally the processor. In that case, Mokaform processes personal data on the customer's instructions, including through the product settings, these Terms, the customer's support requests, and the Data Processing Agreement.

Customers are responsible for telling respondents what data is collected, why it is collected, how long it is kept, who receives it, and how respondents can exercise their rights.

Our Cookie Policy explains how we use cookies and similar technologies.

7. Providers, integrations, and third-party services

Mokaform uses third-party providers to operate the Services, including hosting, storage, authentication, email, billing, analytics, monitoring, and media search providers. The current provider information is described in our Privacy Policy and GDPR resource.

You may also connect Mokaform to third-party services or destinations. If you enable an integration, you authorize Mokaform to send the relevant data to that service. Those third-party services are governed by their own terms and privacy policies. Mokaform is not responsible for third-party services that you choose to use.

8. AI-assisted and media features

Mokaform may offer templates, AI-assisted features, suggestions, or generated content to help you build forms faster. These features can be useful, but their output may be incomplete, inaccurate, inappropriate, or unsuitable for your specific legal, business, medical, financial, or regulatory context. You are responsible for reviewing, editing, and approving any output before using it.

Mokaform may also offer optional media search for GIFs, videos, and photos. Media search is currently handled server-side through providers such as Klipy, Pexels, and Unsplash. In Mokaform's current architecture, these providers do not receive respondent IP addresses, browser metadata, or form submissions from the respondent's browser as part of media search.

You are responsible for making sure that any media you select is appropriate for your use, complies with the relevant provider terms, and includes attribution where required.

9. Plans, fees, and billing

Some features require a paid plan. If you subscribe to a paid plan, you agree to pay the fees shown at checkout, in your account, on an order form, or in another written agreement with us.

Unless stated otherwise:

subscriptions renew automatically for the selected billing period;
fees are charged in advance;
taxes may be added where required;
payment processing is handled by Stripe or another payment provider;
you must keep payment and billing information accurate; and
failed or overdue payments may result in suspension or downgrade of paid features.

You can cancel a paid subscription through the product or by contacting support. Cancellation usually takes effect at the end of the current paid period. Fees are non-refundable except where required by law or expressly agreed in writing.

We may change prices or plan features. For material price changes affecting an active paid subscription, we will provide reasonable notice before the change applies to your next renewal.

10. Service limits and fair use

Mokaform may apply technical, operational, or plan-based limits to protect reliability and prevent abuse. These may include limits for form views, submissions, file uploads, storage, emails, exports, API usage, automations, integrations, and support.

The Fair Use Policy explains usage patterns that may create reliability or abuse issues. If you expect unusually high volume, contact us before launching so we can help assess the right setup.

11. Availability, support, and changes

We work to keep Mokaform reliable and secure, but we do not guarantee that the Services will be uninterrupted, error-free, or available at all times. Maintenance, incidents, provider outages, internet issues, misuse, and events outside our control may affect availability.

Support is provided through the channels and plans we make available. Unless a separate written agreement says otherwise, Mokaform does not provide a specific service level agreement or response time commitment.

12. Security

Mokaform uses technical and organizational measures designed to protect the Services and personal data. These measures are described in more detail in our Privacy Policy and Data Processing Agreement.

You are also responsible for security in your own use of Mokaform, including account access, workspace roles, form configuration, exports, connected integrations, and the devices and networks you use.

If you believe you have found a security issue or an account compromise, contact security@mokaform.com.

13. Intellectual property

Mokaform and its licensors own the Services, including the software, user interface, design, trademarks, logos, documentation, and related intellectual property. These Terms do not transfer ownership of Mokaform intellectual property to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal purposes.

If you send us feedback or suggestions, you allow us to use them without restriction or compensation. We appreciate feedback, but you should not send us confidential information through feedback channels.

14. Suspension and termination

You may stop using Mokaform at any time. You may close your account through the product where available or by contacting support.

We may suspend or terminate your access, remove content, restrict features, or disable forms if:

you breach these Terms or another applicable policy;
payment is overdue;
your use creates security, legal, operational, or abuse risk;
we are required to do so by law or a third-party provider;
your account appears compromised; or
continuing to provide the Services would expose Mokaform, customers, respondents, or others to harm.

Before closing your account, you should export any data you need. After termination, we may delete or anonymize account data, Customer Content, and form responses according to our retention practices, backup lifecycle, legal obligations, and the Data Processing Agreement where applicable.

Sections that by their nature should survive termination will continue to apply, including payment obligations, intellectual property, privacy and data protection, warranty disclaimers, liability limits, indemnity, governing law, and dispute provisions.

15. Warranties and disclaimers

To the maximum extent permitted by law, Mokaform is provided on an "as is" and "as available" basis. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and accuracy.

Nothing in these Terms limits rights that cannot be limited under applicable law, including mandatory consumer rights.

You are responsible for deciding whether Mokaform is suitable for your intended use. Mokaform is not a substitute for legal, tax, accounting, medical, financial, security, or compliance advice.

16. Liability

To the maximum extent permitted by law, Mokaform will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or business interruption.

To the maximum extent permitted by law, Mokaform's total liability arising out of or relating to the Services or these Terms is limited to the amount you paid to Mokaform for the Services in the 12 months before the event giving rise to the claim. If you have not paid Mokaform, our total liability is limited to EUR 100.

These limits do not apply where liability cannot be limited under applicable law, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

17. Indemnity

If you use Mokaform for a business, organization, or professional purpose, you will defend, indemnify, and hold Mokaform harmless from third-party claims, damages, liabilities, penalties, costs, and expenses arising from:

your Customer Content, forms, responses, uploads, exports, or integrations;
your breach of these Terms;
your violation of law or third-party rights;
your privacy notices, consents, lawful bases, or respondent communications;
your misuse of the Services; or
data sent to third-party services you configure.

This indemnity applies only to the extent permitted by applicable law.

18. Consumer rights

If you use Mokaform as a consumer, you may have mandatory rights under the law of your country of residence. Nothing in these Terms limits those mandatory rights.

Where you purchase digital services and ask us to begin providing them immediately, you acknowledge that cancellation or withdrawal rights may be limited once performance begins, to the extent permitted by applicable law.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update this page and may notify customers through the Services or by email where appropriate.

If you continue using Mokaform after updated Terms take effect, you accept the updated Terms. If you do not agree to the updated Terms, you must stop using Mokaform and cancel any paid subscription.

20. Governing law and disputes

These Terms are governed by the laws of France, without regard to conflict of law rules.

Subject to mandatory consumer protection rules, the competent courts of Paris, France will have jurisdiction over disputes arising from or relating to these Terms or the Services.

Before bringing a formal claim, you agree to contact us and try to resolve the issue informally. This does not limit your right to contact a data protection authority or exercise mandatory legal rights.

21. General terms

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or by operation of law.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

These Terms, together with the policies and agreements referenced in them, are the entire agreement between you and Mokaform for use of the Services, unless you have a separate written agreement with us.

22. Contact

For questions about these Terms, contact:

Mokaform SAS
61 RUE de Lyon
75012 Paris
France

Email: support@mokaform.com