View form responses
Review Mokaform response summaries, inspect individual submissions, download PDFs, export data, analyze answers, and manage uploaded files.
Congratulations! People are responding to your form. We'll show you how to view, analyze, and act on the data.
1. Access your responses
Navigate to your workspace dashboard.
Find your form in the forms list.
Look for the Responses column.
Click the response number (e.g., "2", "15", "47").
Alternative: click your form name to open the builder, then go to the Submissions tab.
What the numbers mean:
- "0" — no completed responses yet
- Number — total completed responses (clickable)
- Completion % — how many people who started also finished
A completion rate above 80% is excellent. Below 60% suggests your form may be too long or confusing.
2. Use the Summary tab
The Summary tab gives you an aggregate view before you open individual responses.
| Metric or section | What it tells you |
|---|---|
| Views | How many times the form was opened. |
| Starts | How many visitors began answering. |
| Submissions | How many completed the form. |
| Completion rate | The percentage of starters who submitted. |
| Average time | How long completed submissions usually take. |
| Question summaries | Charts, counts, averages, rankings, matrix results, NPS score, or heatmap summaries where supported. |
Use Summary when you need a quick read on performance. Use Submissions when you need to inspect a specific respondent, download files, or export rows.
3. View individual submissions
What you'll see:
- Complete answers for every field
- Submission timestamp and completion time
- Device information (mobile, tablet, desktop)
- IP location (if enabled)
Organization tools:
- Chronological order — newest first by default
- Sortable columns — sort by any field or timestamp
- Search — find specific responses quickly
- Filters — show only responses meeting certain criteria
Check response quality
Look for:
- ✅ Complete responses with all required questions answered
- ✅ Thoughtful, detailed answers
- ✅ Valid contact information
- ⚠️ Spam or fake responses
- ⚠️ Duplicate submissions
- ⚠️ Nonsensical text in open fields
If you notice spam, add a CAPTCHA or require email verification in your form settings.
4. Export your data
| Format | Best For | Includes |
|---|---|---|
| CSV | Analysis, imports, Google Sheets, and lightweight exports | All downloaded responses and timestamps |
| XLSX | Spreadsheet review in Excel-compatible tools | All downloaded responses and timestamps |
| Individual PDF | Applications, approvals, signed forms, and records | One completed submission |
Go to the Submissions tab and click Export.
Choose CSV or XLSX for a bulk response download.
Click Download.
Export to CSV for the most flexibility in analyzing your data.
Download one submission as PDF
Use individual PDFs when each response is a record you need to store, forward, or review outside Mokaform.
Open the Submissions tab.
Find the response row.
Click the PDF download action for that submission.
Download uploaded files
File upload answers show their attachments inside the response. Open the submission or response table and use the file download action to save the uploaded file.
5. Analyze your data
Response patterns:
- Total submission count
- Completion rate (started vs. finished)
- Average completion time
- Device breakdown (mobile vs. desktop)
Question insights:
- Most popular choices in multiple-choice
- Average ratings in scale questions
- Common themes in open-ended responses
- Questions with high skip rates
Geographic and timing:
- Where responses come from
- When people respond most
- Response velocity (how quickly they come in)
Even with few responses, look for common themes in open-ended answers, popular choices, rating patterns, and demographic patterns.
Troubleshooting
Data privacy and security
Your responsibilities
- Only collect data you actually need
- Be transparent about how you'll use responses
- Provide privacy policy information
- Secure personal information appropriately
- Follow GDPR, CCPA, or industry-specific requirements
Mokaform's protection
- All data encrypted in transit and at rest
- Regular security updates and monitoring
- Compliance with major data protection standards
- Secure data centers
Use strong passwords and don't share login credentials. Export and store data securely.
What's next
Results and automation
Review Mokaform response summaries, inspect submissions, analyze drop-off, export data, and connect follow-up workflows.
Form analytics and drop-off
Use Mokaform analytics to understand views, starts, completions, funnel metrics, question drop-off, time analysis, and traffic sources.