Mokaform is designed to be generous by default. This Fair Use Policy keeps things simple while protecting performance for everyone. Most teams will never reach these limits. If sustained usage suggests you’ve outgrown our standard plans, we’ll work with you on a tailored plan—no surprise paywalls or throttling.
Summary
Most customers never hit these limits.
We look at sustained patterns over time, not one‑off spikes.
If you consistently exceed the signals below for 3–4 months, we’ll suggest a custom plan to keep everything running smoothly.
Who this applies to
When usage becomes “extensive”
What “consistent” means
What happens if you exceed the signals
We’ll contact your billing owner with recent usage insights and options.
We’ll propose a custom plan sized to your observed patterns. Billing occurs quarterly at the start of each quarter and is added to your current subscription.
If a custom plan isn’t a fit, we’ll provide reasonable time to migrate with minimal disruption. No surprise throttling.
Examples
Short‑term campaign drives a 2‑week spike above thresholds → No action. Spikes alone don’t trigger changes.
Sustained growth crosses submissions and notifications for four straight months → We’ll recommend a custom plan so performance remains predictable.
FAQs
Do you throttle traffic when we cross a limit? No. We’ll reach out first and work with you on options rather than abruptly throttle.
Are these hard caps? No. They are guidance signals that prompt a conversation if sustained.
How do we prepare for a known surge? Let us know in advance and we’ll make sure your forms stay fast. Contact us .
Definitions
Submissions: Completed form responses received by Mokaform.
File intake: The total size of files uploaded through your forms that are stored with Mokaform.
Notifications: System‑sent emails triggered by form activity.
Our commitment
Keep pricing clear and predictable.
Prioritize performance and reliability for all customers.
Partner with high‑growth teams to scale responsibly.
