Cookie Policy
How Mokaform uses cookies and similar technologies on the website, application, and hosted forms.
Last updated: July 8, 2026
This page explains Mokaform's use of cookies and similar technologies in a practical format. The formal Cookie Policy is available at Mokaform Cookie Policy.
2-minute summary
Mokaform uses cookies and similar technologies to operate the website and application, remember preferences, measure usage, and keep the service secure.
What you should know:
- Strictly necessary cookies are used to make the site and service work.
- Optional cookies are used only where permitted by law and controlled through the cookie banner where available.
- You can accept, reject, or change optional cookie choices through the cookie banner and cookie preferences link.
- Mokaform does not sell personal data.
- Mokaform does not use form responses or uploaded files for targeted advertising.
- Mokaform uses analytics tools such as Google Analytics and Segment to understand website and product usage.
- Mokaform uses an EU-hosted Logto tenant for authentication.
- Klipy, Pexels, and Unsplash are optional media content providers used server-side for GIFs, videos, and photos. They are not used as browser-side cookie providers in Mokaform's current architecture.
- More detail about personal data processing is available in the Privacy Policy and Privacy Notice.
Article 1 - What are cookies?
Cookies are small text files stored in your browser or device when you visit a website or use an online service.
Similar technologies include local storage, pixels, tags, SDKs, and other browser or device storage technologies. In this page, "cookies" refers to cookies and similar technologies together.
Cookies can help a service:
- keep you signed in;
- remember your preferences;
- protect accounts and forms from abuse;
- understand how visitors use the website;
- measure performance and errors; and
- improve the product.
Article 2 - Where Mokaform uses cookies
Mokaform may use cookies on:
- www.mokaform.com;
- the Mokaform application;
- forms hosted through Mokaform;
- account and authentication flows;
- help, support, and documentation pages; and
- checkout or payment flows provided by payment partners.
Some cookies are set by Mokaform. Others are set by service providers that help us operate, secure, analyze, or improve Mokaform.
Article 3 - Cookie categories
3.1 Strictly necessary cookies
These cookies are required for the website and service to work. They may support security, authentication, session management, load balancing, consent storage, fraud prevention, and basic service delivery.
Because these cookies are necessary, they cannot usually be disabled through the cookie banner. You can block them in your browser, but parts of Mokaform may stop working.
Examples include:
| Purpose | Examples |
|---|---|
| Authentication and sessions | Keeping users signed in, securing access, and managing account sessions |
| Consent preferences | Remembering whether you accepted or rejected optional cookies |
| Security and abuse prevention | Detecting suspicious activity, spam, misuse, or unauthorized access |
| Service delivery | Routing traffic, loading pages, and operating forms |
3.2 Analytics cookies
Analytics cookies help us understand how people use the website and service, which pages are useful, whether features work correctly, and where performance can be improved.
Mokaform may use analytics tools such as Google Analytics and Segment. These tools may process identifiers, page views, device information, browser information, approximate location, referral source, and usage events.
Analytics cookies are optional where consent is required.
3.3 Functional and personalization cookies
Functional cookies remember choices you make, such as language, interface preferences, or settings that improve your experience.
These cookies are optional where consent is required. If you reject them, Mokaform should still work, but some preferences may not be remembered.
3.4 Marketing cookies
Mokaform does not use form responses or uploaded files for targeted advertising.
If Mokaform uses marketing cookies on the website, they will be used only where permitted by law and controlled through the cookie banner where available. Marketing cookies may help measure campaigns or understand how visitors arrive at Mokaform.
Article 4 - Providers
Mokaform may use the following providers in connection with cookies, analytics, authentication, monitoring, or related online technologies.
| Provider | Purpose | Region | Link |
|---|---|---|---|
| Logto, Inc. | Authentication and account access for Mokaform's EU tenant | EU | Learn more |
| Google Analytics | Website analytics | US | Learn more |
| Segment.io, Inc. | Product and website analytics routing | US | Learn more |
| Sentry.io | Error tracking, monitoring, performance diagnostics, and crash reporting | US | Learn more |
| Render Services, Inc. | Hosting, networking, deployment, and runtime logs | EU | Learn more |
| Amazon Web Services, Inc. and affiliates | Storage, file uploads, email, backups, and infrastructure services | EU | Learn more |
| Stripe, Inc. and affiliates | Payment processing for paid plans and payment-enabled forms | US | Learn more |
For the broader provider and subprocessor list, see GDPR & Mokaform.
4.1 Media providers
Mokaform also uses Klipy, Pexels, and Unsplash to provide optional media search in the form builder:
| Provider | Purpose | Region | Link |
|---|---|---|---|
| Kikliko, Inc. (Klipy) | GIF search and media library content | US | Learn more |
| Pexels, a Canva Germany GmbH brand | Video search and media library content | EU | Learn more |
| Unsplash Inc. | Photo search and media library content | US | Learn more |
These integrations are handled server-side by Mokaform. They are disclosed here for transparency, but they do not set cookies in a respondent's browser through Mokaform and do not receive respondent IP addresses, browser metadata, or form submissions from the respondent's browser as part of Mokaform's current media search architecture.
Article 5 - Consent and choices
Where required by law, Mokaform asks for your consent before setting optional cookies.
You can:
- accept optional cookies;
- reject optional cookies;
- choose cookie categories where available;
- change your choices through the cookie preferences link in the footer; and
- manage or delete cookies through your browser settings.
Rejecting optional cookies does not prevent you from using the core website or service, although some preferences or measurements may be limited.
Article 6 - Browser controls
Most browsers let you block, delete, or limit cookies. Your browser settings may also let you block third-party cookies or clear cookies when you close the browser.
If you block all cookies, authentication, form editing, account access, preference storage, or other service features may not work correctly.
Article 7 - Retention
Cookie retention depends on the cookie type and provider.
Typical retention practices include:
| Cookie type | Retention approach |
|---|---|
| Session cookies | Usually deleted when the browser session ends |
| Consent cookies | Kept for a limited period so we can remember your choice |
| Authentication cookies | Kept for the session or account access period |
| Analytics cookies | Kept according to provider settings and your consent choices |
| Security cookies | Kept for the period needed to protect the service |
Article 8 - International transfers
Mokaform is based in FR and uses EU infrastructure for hosting, storage, file uploads, and email.
Some cookie or analytics providers are located in the US or may process personal data outside the EU. Where applicable law requires transfer safeguards, Mokaform relies on appropriate mechanisms such as data processing agreements, Standard Contractual Clauses, adequacy decisions, and supplementary measures where appropriate.
Article 9 - Updates
We may update this Cookie Policy from time to time. If we make material changes, we will update this page and may notify customers through the service or by email where appropriate.