Custom domains and branded email
Set up Mokaform custom form domains, branded form paths, DNS records, and verified email sending domains for notifications.
Custom domains make public forms feel like part of your brand. Email sending domains help respondent and team notifications come from a trusted, verified sender.
PRO feature
Custom form domains, custom subdomains, custom form paths, and branded email sending domains require a PRO account.
Domain types
| Feature | What it controls |
|---|---|
| Custom form domain | The domain or subdomain used in public form links. |
| Custom form path | The path for a specific form on a selected domain. |
| Default organization domain | The domain used by default for new or shared forms. |
| Email sending domain | The domain used by custom sender addresses in notification emails. |
Set up a custom form domain
Open organization settings and go to the domain area.
Add the domain or subdomain you want to use.
Copy the DNS records shown by Mokaform into your DNS provider.
Wait for DNS propagation, then verify the domain.
Select the domain when sharing a form or make it the default for the organization.
Use a subdomain such as forms.example.com when you do not want to change your main website DNS.
Configure a form path
After a domain is verified, use a readable path for each form.
Examples:
/contact/customer-feedback/event-registration/jobs/designer-application
Keep paths short, lowercase, and stable. If a link has already been sent to respondents, changing it can break campaigns or printed QR codes.
Set up a branded email sending domain
Use a verified sending domain when email notifications should come from your organization instead of Mokaform's default sender.
Open organization settings and find the email sending domain section.
Add the domain you want to send from.
Add the required DNS records at your DNS provider.
Verify the domain in Mokaform.
In email notification actions, choose the verified domain and sender details.
If DNS records become invalid later, email actions that rely on the custom domain may be blocked or disabled until the domain is fixed and verified again.
DNS tips
- DNS changes can take minutes or hours to propagate.
- Copy record names and values exactly.
- Some DNS providers automatically append your root domain to record names.
- Avoid duplicate records with conflicting values.
- If verification fails, compare the records in your DNS provider with the records shown in Mokaform.