Form notifications
Create Mokaform notifications for team emails, respondent emails, Slack alerts, Discord alerts, conditions, and branded sender domains.
Notifications send messages when a questionnaire receives a submission. Use them when a person or channel needs to know what happened.
Notification types
| Notification | What it does | How it works |
|---|---|---|
| Team email | Alerts your team when a submission arrives. | Choose recipients, subject, message content, and whether answers or a PDF should be included. |
| Respondent email | Sends confirmation, follow-up, or next-step emails to the person who submitted. PRO feature. | Map the recipient to an Email question, then write the message and sender details. |
| Slack | Notifies a Slack channel. | Connect Slack, choose the workspace and channel, then build the message from answers and metadata. |
| Discord | Notifies a Discord channel. | Connect Discord, choose the server or channel target, then build the message payload. |
PRO feature
Respondent email actions and custom email sender domains are available on PRO.
Create a notification
Open the questionnaire and go to the notifications area.
Choose when the notification should run: any submission, a specific ending, or submissions that match a condition.
Add an action, such as team email, respondent email, Slack, or Discord.
Connect the external account if the notification uses Slack or Discord.
Write the message using form answers where needed.
Submit a test response and confirm the message was delivered.
Team email notifications
Use team email notifications when your team needs to act on each response.
Good uses:
- New lead alerts.
- Support requests.
- Application submissions.
- Payment or booking confirmations.
Keep the subject easy to scan. Include only the answer data your team actually needs in the message body or attachment.
Respondent emails
Use respondent emails when the person who filled out the form needs a receipt or next step.
Common examples:
- Confirmation emails.
- Application received messages.
- Event registration details.
- Follow-up instructions.
- Payment or booking next steps.
The recipient should be mapped to an Email question. Test with a real inbox before sharing the form publicly.
Slack and Discord alerts
Use Slack or Discord when a team watches a channel more actively than email.
Good uses:
- Send urgent support requests to a triage channel.
- Alert a sales channel when a qualified lead arrives.
- Notify a community or operations channel when a specific branch is submitted.
Use conditions when only some submissions should alert the channel. For example, notify support only when the issue type is urgent.
Branded sender domains
If respondent or team emails should come from your own domain, configure a branded email sending domain in organization settings.
PRO feature
Branded email sending domains are available on PRO.
Troubleshooting
What to explore next
Integrations
Sync submissions to apps, databases, task tools, and webhooks.
Slack
Send submission alerts to Slack channels.
Discord
Send submission alerts to Discord channels.
Custom domains and branded email
Configure verified sender domains for email notifications.
Logic, variables, and hidden fields
Trigger notifications only for matching submissions.
Integrations and notifications
Connect Mokaform submissions to notifications, Google Sheets, Airtable, Notion, Jira, Linear, Asana, webhooks, Zapier, and Make.
Slack integration
Connect Mokaform to Slack and post form submission alerts to selected channels with mapped answers, metadata, and conditions.